Banff Caribou Lodge and Spa

The atmosphere is great with subdued lighting in the foyer and public areas along with a rustic theme. Good space in the public areas and courtesy coffee for guests at breakfast. The hotel was busy and didn't seem crowded. Location is good, further out along Banff Ave out of town which is easily walked but ask for the free pass from the hotel to use the bus service (usually $5 a day). Fridge in the room is useful and not the mini bar con!

The staff were exceptionally accommodating, offering us upgrades where possible to improve our stay. They treats our pup like family offering her a toy, a treat, and a bed. They understood how to make the stay special for us and our pup. The overall feeling in the lobby was friendly, having a full wood burning fire during the day, added to the atmosphere. The hotel was busy yet so quiet, and a within perfect walking distance to downtown. The hot tub was a perfect bonus to this space. We will be staying here again.

This is beautiful hotel located about a kilometre from the heart of Banff. The bed was huge and luxurious. The shower and water pressure fantastic. The hot spa was an excellent treat after a day of hiking or tours. The hotel staff were lovely, helpful and informative. There is undercover off street parking, and an excellent selection of restaurants within walking distance. The hotel provides vouchers for the Banff bus, which stops almost out front of the hotel. There is an inhouse restaurant and bar which we didn't have time visit, it appeared to be very well attended. We chose this hotel as a splurge and treat for the end of our holiday. It was perfect.

Good location and food in the restaurant was incredible. Beds are comfortable and rooms spacious enough for a young family of four.

The property was very clean and I loved coming in from a cold day on the ski hill to a wood burning fire going in the lobby!! The staff were all amazing, specially Emily at the front desk during check in. Emily was so friendly and made sure we had everything we needed!! The rooms were very clean, beds were super comfortable, the shower was great with Rocky Mountain Soap Company products!! The hot pools were delightful after a day on the ski hill and breakfast at the hotel the next morning was delicious and reasonably priced. My friend and I were beyond pleased with the Caribou Hotel and the price for the night was excellent!!!